Independent Reviews of Patient Two Way Communication Texting For Physicians
AMS offers a great solution called Protocall from Dialog Health that makes it amazingly simple to keep in touch with your patients after their visits are over. Their Protocall Patient Two Way Communication Texting module seamlessly allows you to manage appointments, focus on your marketing efforts, and also engage your patients. This dynamic feature is both multimodal and interactive and allows you to reach all of your patients via two-way short message service (SMS)/text messaging.
Protocall Patient Two Way Communication Texting was designed specifically to help you:
Streamline office workflow;
Improve patient relationships; and
Acquire new patients
Unhealthy behavior such as smoking, overeating and non-adherence to medications drives outcomes in many cases — which makes patient engagement a key part of population health management. Recognizing this, healthcare organizations are trying to engage patients on numerous levels by using technologies that range from patient portals and secure e-mail to automated phone messaging and texting.
It’s no surprise that texting has become the communication mode of choice for a big slice of the population with the explosive growth of mobile devices. In fact, Americans under 55 text far more often than they call on their cell phones; those under 30 text more often than they e-mail other people. Younger people are often the patients who are the hardest for physicians and hospitals to reach.
Just as doctors are increasingly using mobile devices at work, many other people spend far more time with their smartphones and tablets than they do with desktop or laptop computers. To get those people more engaged in their own healthcare, it makes sense to put greater emphasis on communications designed for mobile devices.
Healthcare leaders believe that mobility is going to change patient care, according to a recent HIMSS survey, and a third of doctors say they e-mail or text with patients already. Yet a Pew Internet report reveals that while 85% of U.S. adults own cell phones and 80% of those people text, just 9% of cell phone owners received health or medical information via text in 2012
Studies show that texting can be an effective way to improve healthcare. For example, in a National Cancer Institute study, researchers more than doubled the smoking quit rate among teenagers by texting smoking cessation messages to them. Similarly, a texting program called “text4baby” has helped promote maternal and child health among users. Texting has also been used successfully to increase medication adherence. So the time has come for healthcare organizations to use texting to reach patients wherever they are.
This approach doesn’t require physicians to text directly with patients. A one-to-many short message service (SMS) can engage patients while sparing doctors from having to continuously text with them. Fed by clinical data from an electronic health record (EHR) or patient registry, for example, a web-based SMS platform could be programmed to broadcast text messages for all normal results that came in on a particular day. Or it could be used to communicate with diabetic patients who had not visited their doctor in more than six months that it’s time to make an appointment.
Texting is also perfect for reminders. For instance, patients can be reminded to fill their prescriptions, keep their appointments, prepare for their procedures, and pay their bills. This workflow automation can save a significant amount of time for office or hospital staffers who would otherwise have to call patients with these reminders. And provider organizations can deploy the same kind of SMS platform for marketing campaigns, internal communications with employees and texting nurses when they’re needed for work shifts.