How services like an In-House Lab are making patients more loyal

Blog Post How services like In House Lab

Health care and patient treatment is moving more and more towards being a service based industry. Whether that is a good thing or not, I will leave for another discussion but the fact remains, patients are rating your services and talking about their clinic visits more and more and leaving reviews on everything from social media to websites solely dedicated to rating their encounter. One thing that has been proven over and over is that people are more willing to leave negative reviews when they have the anonymity of the internet to buffer them versus either being identified and writing something or saying something less-than-positive face-to-face. With conjecture about compensation being tied into patient satisfaction, it is now more imperative than ever that you impress your patients from the moment they enter your waiting room (or schedule an appointment) until they are finished with whatever course of treatment that they require.

One of the easiest ways to improve patient satisfaction, thus also their loyalty, is to decrease the amount of time between when they are being diagnosed until the time they are treated. Every side benefits when treatment is made more efficient and a resolution is arrived at in a quicker fashion: your patients will be happier and you will be able to treat more patients in a shorter period and with better results. How do you become more efficient in your overall treatment? You bring a lab into your practice so that you no longer have to rely upon some other entity to provide testing results. Instead of sending your results out, which can introduce error and time delays in your diagnoses, you test with your own equipment. This brings revenue back into your clinic, makes your interactions with your patients more stream-lined, and keeps their level of satisfaction higher as the time it takes to treat them can be reduced.

Bringing a lab or a partial lab into your clinic is not a quick or easy decision and that is where we at AMS make it as painless as possible and provide the most well-developed process to you, offering a customized approach that will ensure the best possible lab solution is available to you. Should your specific situation make it possible to institute a full lab or should it be determined that a lab just won’t work out financially for you, we will help you determine the best course of action and make sure that the best options are laid out and available to you.

We offer the best ancillary services available and help make it possible for your clinic to open revenue streams in a time when most clinics are facing shrinking reimbursements and increased workload. Our knowledge of this ancillary service, our experience in this field, and our constant vigilance over changes that have been placed and will be coming as far as reimbursement, helps us provide the number one offering in the laboratory arena.

Should you have any questions concerning an in-house lab or any of our other services, do not hesitate to get in touch with us.