More and more patients no longer have land lines and only have cellular phones and use texting as a means of communication. Now is the perfect time to look at what you currently offer patients for better communication. With the increase in cellular phones, an opportunity exists to reach out to your patients using text messaging for appointment reminders and other services.
It has been shown that utilizing a text messaging service reduces patient no shows by 70%. The results will reflect in better patient outcomes as well as practice profitability.
If you currently do not have a strategy for patient no-shows then it is time to consider a two way patient communication texting and what you are missing out on by not having one.
Patients that either show up for an appointment late or not at all can be a result of little to no communication between the office staff and the patient. Offices often lack the education on what to do and how to do it to correct this concern. With the right tools, support and education you can make a difference in patient compliance, decrease the patient no-show rate, and in most cases increase your practice revenue.
Ancillary Medical Solutions provides a two way patient communication texting solution that gives you all the benefits of saving staff time whilst increasing practice revenue. The text messaging base makes it easy for your office staff to generate reminders and be more available to patients in office. This program is steadily growing across the nation and benefiting patients and doctors alike.
Our two way patient communication texting partner, provides the physician with everything needed to be successful in the patient texting arena. Patients will become more compliant when a text message is sent as opposed to an email message or phone call that ends being a left voice mail. Physician’s perceptions can often be that they already have a system that can be used to do this. But usually their system is an APPT only system and lacks the ability to be used as a two way texting system.
Training is done usually between 60 to 90 minutes online. Our patient texting partner will perform training online for your front desk staff or whoever typically handles patient call reminders. The office staff receives a very consultative approach to the best work flow practices for implementing the solution from this training.
The service also allows you to send out seasonal messaging such as reminders for flu shots. It can also be used for patient medication reminders, to fast before their blood test or to promote a new in office service.
If you currently are not providing a two way communication texting solution to your patients then there is no better time than now to get started. For more information on this and other Ancillary Medical Solutions, contact us and we will have one of our Certified Ancillary Consultants contact you.